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Support & Sales will be offline from December 24 at 12:00 pm and will return December 26 at 9:00 am (CDT) December 31 will also have shortened support hours ending at 12:00 pm and resuming January 1 at 9:00 am (CDT)

World-Class Reservoir Engineering Technical Support
for less than $3.40 per day

Never lose a day to troubleshooting again. The most affordable way to add high-caliber PHDwin oversight to your workflow. Unlimited tickets. Unlimited questions. Unlimited workflow guidance. All for $3.40 a day.

WHAT’S INCLUDED IN YOUR SUPPORT & MAINTENANCE PLAN

Your annual Support & Maintenance plan gives you everything you need to stay operational, confident, and fully supported—every day of the year.

PHDwin V3 Installation Guide

Complete step-by-stepinstallation instructions for PHDwin V3 software.

PHDwin V3 QED Quick-Start Videos

Video tutorials to get you up and running quickly with PHDwin V3.

PHDwin YouTube Channel

Access our complete library of training videos and tutorials.

Submit a Support Ticket

Get direct help from our technical support team for any issues.

License / Unlock-Code Help

Assistance with license activation and unlock code issues.

Support Calendar & Hours

View our support schedule and availability for assistance.

Support Hours & Response Times

Our U.S.-based support engineers are available Monday–Friday, 9:00 AM–5:00 PM CT (excluding holidays). Most tickets receive a response the same business day, and our team prioritizes issues that block forecasting, license activation, or critical workflows.

For urgent matters affecting your deliverables or operational deadlines, file a ticket and select Critical Priority or Call-in. We will try our best to escalate and review your issue as quickly as possible during business hours.

Support Access

Price based on annual Support & Maintenance plan. Daily equivalent shown for comparison. Online resources available 24/7; U.S.-based support team available Monday–Friday, 9:00 AM–5:00 PM CT, excluding holidays.

THE STRATEGIC BENEFITS OF SUPPORT & MAINTENANCE

Accuracy & Assurance

Speed & Productivity

Workflow Excellence

Never lose a day to troubleshooting again

Main Site Portal V3 Download PHDwin Support